These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Who we are
We are Threader Limited, a company registered in England and Wales. Our company registration number is 12940683, our VAT number is 360 2310 48 and our registered office is at 78 Homefield Avenue, Arnold, Nottingham NG5 8GA.
How to contact us
How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
Countries of operation
Currently we are only offering products to the UK, US and Australia, although we are looking to expand our geographical reach in the near future. You can see which countries we deliver to on our delivery information page.
Prices are shown on the website inclusive of VAT @ 20%. VAT is not charge on shipping, as all shipping services are provided by Royal Mail.
If you are buying from the United States or Australia, put your full address in at the checkout and the prices will be updated to reflect the zero VAT rate.
How we will accept your order
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order
If we are unable to accept your order, we will inform you of this in writing. This might be because the products are out of stock (unusually), because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
In these circumstances, we may give you various options such as the choice of credit or a refund.
Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Products may vary slightly from their pictures
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
The measurements given on our site are approximate. We make every effort to provide the most accurate measurements possible but there may be very slight variations in the actual product.
Product packaging may vary
The packaging of the product may vary from that shown in images on our website.
All products are Sterling Silver
When we describe a product as ‘silver’ on our website, we mean that it meets the Sterling Silver standard which is a minimum millesimal fineness of 925. Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper.
We try where possible to ensure products are hallmarked, but due to the very fine nature of threaded earrings, this is not always possible. It is not a legal requirement for items weighing less than 7.78g to be hallmarked. However, naturally we do prefer hallmarked products where feasible. Please be assured that all of our suppliers are very well established, trustworthy sources of quality Sterling Silver.
Occasionally we offer products that are gold plated. These products have a plating of 14k or 18k gold (per the product description) on top of Sterling Silver.
We run special offers from time to time. These can be found on our offers page with the terms of the particular offer. Some offers are exclusive for newsletter recipients and may not therefore be on our offers page.
We reserve the right to withdraw any special offer by updating the offers page. If you have already placed a qualifying order, the offer will apply to your order, even if it has been withdrawn.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
Our rights to make changes
We may make minor changes to the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example for health and safety.
The costs of delivery will be as displayed to you on our website during the checkout process. These vary depending on where you are based, which delivery service you choose and the availability of delivery services to us.
You can find full details of the delivery speeds on our Delivery page.
We are not responsible for delays outside our control (i.e. due to the postal service you have chosen).
You must choose a delivery service that provides adequate compensation for your order. If you do not, we shall not be held responsible for the difference.
When you become responsible for the goods
A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
However, if you use Royal Mail’s flexible delivery options such as Safeplace and Delivery to a preferred neighbour, we will not be held responsible for any loss of your delivery.
Reasons we may suspend the supply of products to you
We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you.
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back);
(b) If you want to end the contract because of something we have done or have told you we are going to do – for example
(i) we have told you about an upcoming change to the product or these terms which you do not agree to;
(ii) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(iii) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(iv) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons;
(v) you have a legal right to end the contract because of something else we have done wrong;
we will refund you in full for any products which have not been provided, unless you agree some other resolution with us.
(c) If you have just changed your mind about the product and it has already been delivered, we can only accept a return if it is not a pierced ear product and it is kept in the original packaging in which it was delivered. This is for reasons of hygiene. Whilst you have a legal right to change your mind within 14 days under the Consumer Contracts Regulations 2013, this does not apply to certain products such as earrings where there is a health or hygiene consideration.
If you want to end the contract under a right contained in this section, please contact us.
When we will pay the costs of return
We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances you must pay the costs of return.
If you are entitled to a refund, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However (in the case of exercising the right to change your mind for non-pierced goods) we may make deductions from the price, as described below.
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
When your refund will be made
We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind (for non-pierced goods) then your refund will be made within 14 days from the day on which we receive the product back from you.
There are various options for compensation with our postal services. Please choose one that adequately covers the value of your order. If you choose a lower service and your order is damaged or lost, we will only be able to refund you up to the value of the compensation level you have chosen.
Please note that if you use Royal Mail’s flexible delivery options such as Safeplace and Delivery to a preferred neighbour, we will not be held responsible for any loss of your delivery.
Refunds – damaged goods
If you have stated that the goods arrived faulty, we may ask you to complete a form to allow us to pursue the postal service used for compensation. On receipt of this and the returned goods we will issue your refund within 2 – 5 working days. Please note that once we have issued the refund, the payment processor (Paypal) may take longer to put the funds back in your account. This is outside of our control.
Refunds – lost goods
If your order has not arrived as expected, please get in touch. We will check the status of your order on our systems and if applicable, with the postal service. If the postal service has lost your goods, we may ask you to complete a form to allow us to pursue the postal service used for compensation. On receipt of this, we will issue your refund within 2 – 5 working days. Please note that once we have issued the refund, the payment processor (Paypal) may take longer to put the funds back in your account. This is outside of our control.
Please note that if you use Royal Mail’s flexible delivery options such as Safeplace and Delivery to a preferred neighbour, we will not be held responsible for any loss of your delivery.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your full postal address;
(b) you do not, within a reasonable time, allow us to deliver the products to you;
If we end the contract in the situations set out in this clause, we will refund any money you have paid in advance for products we have not provided but we may deduct any actual costs we incur as a result of your breaking the contract.
We may withdraw a product
We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.
Summary of your legal rights
We are under a legal duty to supply products that are in conformity with this contract. In addition you have rights under the law.
If your product is goods, for example jewellery, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Please note that the above are the general rules that show what remedy is available depending on the expected lifespan of any product. It does not necessarily mean that every product, or the specific product you have ordered, is expected to last up to six years.
Your obligation to return rejected products
If you wish to exercise your legal rights to reject products (for example, because they are defective or not as described) you must post them back to us. We will pay the costs of postage or collection. Please email us for details.
Price and payment
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order.
We take all reasonable care to ensure that the price of the product advised to you is correct. However please see above for what happens if we discover an error in the price of the product you order.
We are not currently registered for VAT. When we do register, we will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay
We accept various payment methods including:
- Payment cards – processed by Stripe (displayed on the checkout as ‘Credit Cards’). Your payment details are processed by Stripe – we do not have access to your credit card information.
- Klarna (see below).
You must pay for the products before we dispatch them (or set up a payment arrangement with Klarna). For card payments and Paypal, your card will be charged at the time of placing your order.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill; and for defective products under the Consumer Protection Act 1987.
In all other respects, our liability to you shall not exceed the amount that you paid for your products(s) plus any amount you paid for delivery and insurance.
We only supply products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. If you have an active order with us, we will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 48 hours of us telling you about it and we will refund you any payments you have made in advance for products not provided.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Enforcing the contract
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
We may amend these terms at any time without giving you notice. However, the terms that apply to any particular order are the terms that were in force at the time of you placing and us accepting your order.
Use of our website
We grant you a licence to access the content, information and services contained within our website for personal use only, as part of you searching for and ordering jewellery from us.
All content, databases, graphics, buttons, icons, logos, layouts, templates and look & feel are our copyright, unless expressly acknowledged as otherwise.
For the avoidance of doubt you may not:
- Redistribute or republish any of our content
- Modify any of our content and then redistribute or publish it
- Data mine, extract or utilise any of the information from our website
- Make use of our content for any other purpose than personal use as part of you searching for and ordering jewellery from us
We will take action against you if you breach these terms. We reserve the right to take any action that is open to us. Failure by us to take action against you is not a waiver of our rights to do so.
Date of last update: 13th October 2020